Privacy Policy.
Effective April 23, 2026
Overview
Pines Recovery Life (“we,” “us,” or “our”) operates pinesrecoverylife.com (the “Site”). This Privacy Policy describes what information we collect, how we use it, and your rights. It applies to the Site only. Protected Health Information (PHI) gathered during clinical care is governed separately by our Notice of Privacy Practices (HIPAA).
Information we collect
Information you provide. When you submit a form, request insurance verification, or contact us, we collect the information you provide — typically name, phone, email, insurance details, relationship to the patient, and a brief description of your situation.
Automatically collected. When you browse the Site, we collect standard technical information: IP address (anonymized where feasible), browser type, device type, referring URL, pages viewed, and approximate location (city-level). We use Google Tag Manager, Google Analytics 4 (GA4), and a Meta Pixel for aggregate traffic analysis.
Cookies. We use first-party and third-party cookies for analytics, session management, and remarketing. You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.
How we use information
- To respond to your inquiries and provide information about our services;
- To verify insurance benefits with your authorization;
- To coordinate admission, travel, and clinical intake;
- To analyze Site traffic and improve our content;
- To comply with legal obligations and respond to lawful requests.
Sharing of information
We do not sell your information. We share information only with:
- Service providers under Business Associate Agreements or equivalent data-protection contracts — hosting, analytics, secure email, CRM, insurance verification platforms;
- Healthcare providers when necessary for care coordination, with your written authorization;
- Legal and regulatory authorities when required by law, court order, or valid legal process.
We do not share Protected Health Information with advertising networks, data brokers, or marketing platforms.
HIPAA & 42 CFR Part 2
All Protected Health Information (PHI) collected during clinical care is governed by the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 (substance-use-disorder records). PHI is separately protected and handled per our Notice of Privacy Practices.
SMS consent
If you provide your phone number, you may receive SMS messages related to your inquiry or admission. Message & data rates may apply. Reply STOP at any time to opt out. We do not send marketing SMS to individuals who have not provided express consent.
Data retention
We retain contact-form data for the period necessary to fulfill our legitimate business purposes (typically 3 years) and as required by law. Clinical records are retained per Florida and federal law, typically seven (7) years following discharge, or longer when required for legal or regulatory purposes.
Your rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information, subject to legal retention requirements;
- Opt out of certain categories of processing;
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, email [email protected]. We will verify your identity before fulfilling requests.
Children’s privacy
Our Site is not directed at children under 13, and we do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, contact us and we will promptly delete it.
Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no internet transmission is 100% secure. You acknowledge the inherent risk of transmitting information online.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted. We will notify you of material changes via prominent Site notice or email.
Contact
Questions about this Privacy Policy:
Pines Recovery Life — Privacy
1151 Poinciana Dr.
Pembroke Pines, FL 33025
Phone: (855) 981-8935
Email: [email protected]
See also: SMS Messaging Terms & Opt-In Policy.
Last updated: April 23, 2026.
