You have been managing this
on your own for a long time.
The family members who call us have usually been carrying their loved one’s addiction, quietly, for years. Our work with families is as real as our work with patients: intervention coordination, family therapy, honest weekly updates with consent, and a case manager who returns your calls.
LegitScriptCertified
From first call to aftercare transition.
Jake Kiernan, Certified Interventionist.
A family member can call and ask: how do we even get him/her to treatment? Our certified interventionist coordinates professional interventions and family coaching when that’s what’s needed.
Sessions with the patient, when ready.
Family therapy sessions are part of residential programming when clinically indicated and the patient consents. A licensed therapist facilitates. This is not a free-for-all, it’s structured clinical work aimed at repair.
Honest communication, with consent.
With the patient’s written consent, your family receives weekly updates from our case management team. Updates cover clinical progress at a level the patient has agreed to share. Privacy is the patient’s call, not ours.
We handle the paperwork.
Your loved one’s insurance authorization, appeals, concurrent reviews, and discharge-coverage transitions are managed by our team, not yours. You have enough on your plate.
Continuity beyond discharge.
Case managers start step-down planning before discharge day, with your home-state clinicians in the loop. Family is involved in transition planning from early in residential forward.
Tools for you, too.
Being the family member of someone with a substance use disorder is its own kind of heavy lift. We share resources: Al-Anon, Nar-Anon, SMART Recovery Family & Friends, and local family therapy referrals.
How to talk to someone you love who needs treatment.
There’s no perfect script. But there are patterns that help and patterns that almost always backfire. Our intervention team has heard thousands of these conversations and can walk you through what works for your specific family.
Broadly: calm voice, concrete observations, expressed love, clear ask. Avoid: threats, ultimatums delivered in anger, “interventions” that feel like ambushes. Whether Pines is the right place or not, we’ll spend time helping you think through it.
Physician-led, accredited, and built for unhurried care.
Families ask about credentials, about what the place is actually like, and about whether anyone will talk to them once their person is inside. Those answers are why people come to our 18,000 sq ft private clinical campus in Pembroke Pines, Florida.
Medical Director Sergey Litvinov, MD, a board-certified psychiatrist, directs clinical care. Every patient is reviewed by an attending physician, not a counselor signing off on a protocol.
The Joint Commission accredits Pines independently and surveys the program against its safety and quality standards.
LegitScript certification is what Google, Microsoft, and Meta require before an addiction treatment provider can advertise with them. It means an outside audit of how the facility operates.
Depression, anxiety, trauma, and ADHD frequently co-occur with substance use. Psychiatric assessment and care run alongside detox from the first day.
Most commercial and military plans are accepted. Verification is free, confidential, and typically completed in under 60 seconds.
Private bedrooms, a dedicated medical detox wing, therapy rooms sized for real clinical work, and outdoor grounds.
Authoritative references and related resources.
Clinical authorities & sources. ASAM: Clinical Practice Guidelines · SAMHSA: National Helpline · CDC: Overdose Prevention
Related Pines resources. Medical detox · Residential inpatient · Dual diagnosis · Admissions process · Insurance carriers · For families
From the first call through aftercare.
Care at Pines runs along one coordinated pathway. Coordination begins on the admissions call and continues through detox, residential, and the handoff to aftercare. Each phase has named accountabilities: the admissions counselor, the attending physician, the primary therapist, the case manager, and the alumni coordinator each carry responsibilities documented in the patient’s chart.
Family members are supported in parallel. With patient consent, our family liaison provides regular updates, schedules family therapy sessions, and helps prepare for visitation weekends and aftercare. Without consent, family education programming, crisis-line referrals, and Al-Anon and Nar-Anon resources stay available so families are not left to work it out alone.
Aftercare is planned during residential, well before discharge day. The case manager identifies suitable step-down providers based on where you live, your insurance, and the clinical recommendation, and starts those conversations while your person is still here.
All communication, charting, and data handling is HIPAA-compliant. Substance use disorder records receive additional federal protection under 42 CFR Part 2, which limits redisclosure even within healthcare settings. Patients and families can put specific privacy preferences in writing at any point in care, and our team honors them across the admissions, clinical, and alumni systems.
Start with us. Before the hard conversation.
Most effective interventions are planned. Call us first, and our team will talk you through what has worked for families like yours.
Call (855) 981-8935What families ask us most often.
Will I be able to speak with my loved one during treatment?+
How do I know my loved one is okay?+
Can I visit during residential?+
What if my loved one refuses to go?+
Reviewed by Sergey Litvinov, MD Medical Director at Pines Recovery Life. Updated April 2026.
Resources: Al-Anon · Nar-Anon · SAMHSA Helpline
