You’re not alone
in this part either.
The family members who call us have usually been carrying their loved one’s addiction, quietly, for years. Our work with families is as real as our work with patients: intervention coordination, family therapy, honest weekly updates with consent, and a case manager who returns your calls.
LegitScriptCertified
From first call to aftercare transition.
Jake Kiernan, Certified Interventionist.
A family member can call and ask: how do we even get him/her to treatment? Our certified interventionist coordinates professional interventions, family coaching, and safe transport from home to campus when that’s what’s needed.
Sessions with the patient, when ready.
Family therapy sessions are part of residential programming when clinically indicated and the patient consents. A licensed therapist facilitates — this is not a free-for-all, it’s structured clinical work aimed at repair.
Honest communication, with consent.
With the patient’s written consent, your family receives weekly updates from our case management team. Updates cover clinical progress at a level the patient has agreed to share. Privacy is the patient’s call, not ours.
We handle the paperwork.
Your loved one’s insurance authorization, appeals, concurrent reviews, and discharge-coverage transitions are managed by our team, not yours. You have enough on your plate.
Continuity beyond discharge.
Case managers coordinate with partner outpatient providers, sober-living homes, and home-state clinicians before discharge day. Family is involved in transition planning from week two of residential forward.
Tools for you, too.
Being the family member of someone with a substance use disorder is its own kind of heavy lift. We share resources: Al-Anon, Nar-Anon, SMART Recovery Family & Friends, and local family therapy referrals.
How to talk to someone you love who needs treatment.
There’s no perfect script. But there are patterns that help and patterns that almost always backfire. Our intervention team has heard thousands of these conversations and can walk you through what works for your specific family.
Broadly: calm voice, concrete observations, expressed love, clear ask. Avoid: threats, ultimatums delivered in anger, “interventions” that feel like ambushes. Whether Pines is the right place or not, we’ll spend time helping you think through it.
Physician-led, accredited, and built for unhurried care.
The choice of where to receive for families matters. Patients and families weigh credentials, environment, and continuity of care alongside cost and coverage. Here is what consistently brings people to our 18,000 sq ft private clinical campus in Pembroke Pines, Florida.
Medical Director Sergey Litvinov, MD — a board-certified psychiatrist — directs clinical care. Every patient is reviewed by an attending physician, not a counselor signing off on a protocol.
Independent accreditation by the nation’s most recognized healthcare standards body. Surveyed against rigorous safety and quality standards.
LegitScript certification is the standard required by Google, Microsoft, and Meta to advertise addiction treatment. It signals an audited, transparent operator.
Depression, anxiety, trauma, and ADHD frequently co-occur with substance use. Psychiatric assessment and care run in parallel with detox, not after.
Most commercial and military plans are accepted. Verification is free, confidential, and typically completed in under 60 seconds.
Private bedrooms, dedicated medical detox wing, therapy rooms sized for real clinical work, outdoor grounds. Not a strip-mall storefront.
Authoritative references and related resources.
Clinical authorities & sources. ASAM — Clinical Practice Guidelines · SAMHSA — National Helpline · CDC — Overdose Prevention
Related Pines resources. Medical detox · Residential inpatient · Dual diagnosis · Admissions process · Insurance carriers · For families
From the first call through aftercare.
Care at Pines is delivered along a coordinated pathway, not as a one-off appointment. Coordination begins on the admissions call and continues through detox, residential, and the handoff to aftercare partners. Each phase has named accountabilities — the admissions counselor, the attending physician, the primary therapist, the case manager, and the alumni coordinator each carry specific responsibilities documented in the patient’s chart.
Family members are supported in parallel. With patient consent, our family liaison provides regular updates, schedules family therapy sessions, and helps prepare for visitation weekends and aftercare. Without consent, family education programming, crisis-line referrals, and Al-Anon and Nar-Anon resources remain available so families are not navigating alone.
Aftercare is planned during residential, not at discharge. The case manager identifies suitable step-down providers (PHP, IOP, sober living, outpatient therapy, MOUD prescribers) based on home location, insurance, and clinical recommendation. Pines maintains working relationships with vetted partner programs across our priority states to ensure continuity rather than handing patients off to a generic directory.
Throughout the entire pathway, all communication, charting, and data handling is HIPAA-compliant. Substance use disorder records receive additional federal protection under 42 CFR Part 2, which limits redisclosure even within healthcare settings. Patients and families can request specific privacy preferences in writing at any point in care, and our team honors them across the admissions, clinical, and alumni systems.
Start with us. Before the hard conversation.
Most effective interventions are planned. Call us first — our team will talk you through what’s worked for families like yours.
Call (855) 981-8935What families ask us most often.
Will I be able to speak with my loved one during treatment?+
How do I know my loved one is okay?+
Can I visit during residential?+
What if my loved one refuses to go?+
Reviewed by Sergey Litvinov, MD — Medical Director at Pines Recovery Life. Updated April 2026.
Resources: Al-Anon · Nar-Anon · SAMHSA Helpline
