Four steps,
one clear path in.
The decision to enter treatment is hard enough without a complicated intake process. Our admissions team is staffed 24/7 by licensed counselors trained in motivational interviewing. Every conversation starts with listening, not a form.
LegitScriptCertified
From first call to first night.
Call
A licensed counselor answers. We listen to what’s going on, ask a few questions, and outline options. No pressure, no script.
Verify Insurance
We verify your benefits — deductible, coinsurance, authorization requirements. HIPAA-protected. Free. No obligation.
Coordinate Travel
We coordinate airport pickup from FLL or MIA. For drive-in patients, we provide directions and parking guidance. Our team handles the logistics.
Arrive & Assess
On arrival you receive a full, unhurried medical assessment with the clinical team. Medication history review. Initial treatment plan. Admission to the appropriate level of care.
What happens when you actually pick up the phone.
A licensed admissions counselor answers every call. They aren’t reading from a script. They’re trained in motivational interviewing — a clinical approach that respects your autonomy and meets you where you are. No one pressures you to admit the same day. No one pressures you to admit at all if Pines isn’t the right fit.
The first call typically covers: what’s going on currently, what substances are involved, how long you’ve been struggling, what prior treatment (if any) looked like, what your insurance situation is, and what your family situation is. If the call is from a loved one, we’ll walk through how to have the next conversation with the person in need.
Calls average about 20 minutes. You can call as many times as you need to. Some people call, hang up, call back, and eventually admit three weeks later. That’s completely fine.
The first day, hour by hour.
Calm welcome, confidential check-in.
You’re greeted by an admissions coordinator. Vitals and initial observations happen quickly but thoroughly. Personal belongings are inventoried and secured. Any questions your family has are answered before they leave.
A comprehensive clinical evaluation.
A licensed nurse and, when indicated, a physician complete a full medical assessment. This is a thorough, unhurried evaluation — not a triage check. It covers vitals, substance-use history, medications, psychiatric history, allergies, and current presentation. Typically takes about an hour.
Clinical recommendations, shared openly.
Based on the assessment, the clinical team recommends the appropriate level of care — medical detox, residential, or (rarely) a higher acuity referral elsewhere. Medications, withdrawal protocols, and the initial therapy plan are discussed with you directly.
Physician-led, accredited, and built for unhurried care.
The choice of where to receive admissions matters. Patients and families weigh credentials, environment, and continuity of care alongside cost and coverage. Here is what consistently brings people to our 18,000 sq ft private clinical campus in Pembroke Pines, Florida.
Medical Director Sergey Litvinov, MD — a board-certified psychiatrist — directs clinical care. Every patient is reviewed by an attending physician, not a counselor signing off on a protocol.
Independent accreditation by the nation’s most recognized healthcare standards body. Surveyed against rigorous safety and quality standards.
LegitScript certification is the standard required by Google, Microsoft, and Meta to advertise addiction treatment. It signals an audited, transparent operator.
Depression, anxiety, trauma, and ADHD frequently co-occur with substance use. Psychiatric assessment and care run in parallel with detox, not after.
Most commercial and military plans are accepted. Verification is free, confidential, and typically completed in under 60 seconds.
Private bedrooms, dedicated medical detox wing, therapy rooms sized for real clinical work, outdoor grounds. Not a strip-mall storefront.
Authoritative references and related resources.
Clinical authorities & sources. ASAM — Clinical Practice Guidelines · SAMHSA — National Helpline · CDC — Overdose Prevention
Related Pines resources. Medical detox · Residential inpatient · Dual diagnosis · Admissions process · Insurance carriers · For families
From the first call through aftercare.
Care at Pines is delivered along a coordinated pathway, not as a one-off appointment. Coordination begins on the admissions call and continues through detox, residential, and the handoff to aftercare partners. Each phase has named accountabilities — the admissions counselor, the attending physician, the primary therapist, the case manager, and the alumni coordinator each carry specific responsibilities documented in the patient’s chart.
Family members are supported in parallel. With patient consent, our family liaison provides regular updates, schedules family therapy sessions, and helps prepare for visitation weekends and aftercare. Without consent, family education programming, crisis-line referrals, and Al-Anon and Nar-Anon resources remain available so families are not navigating alone.
Aftercare is planned during residential, not at discharge. The case manager identifies suitable step-down providers (PHP, IOP, sober living, outpatient therapy, MOUD prescribers) based on home location, insurance, and clinical recommendation. Pines maintains working relationships with vetted partner programs across our priority states to ensure continuity rather than handing patients off to a generic directory.
Throughout the entire pathway, all communication, charting, and data handling is HIPAA-compliant. Substance use disorder records receive additional federal protection under 42 CFR Part 2, which limits redisclosure even within healthcare settings. Patients and families can request specific privacy preferences in writing at any point in care, and our team honors them across the admissions, clinical, and alumni systems.
Call now, or verify insurance first.
Either path is fine. Our admissions team will walk you through whichever step makes the most sense for your situation.
Call (855) 981-8935What people ask before calling.
How fast can I admit?+
Do I need a referral?+
What should I bring?+
What if I’m not sure I need detox?+
Reviewed by Sergey Litvinov, MD — Medical Director at Pines Recovery Life. Updated April 2026.
References: SAMHSA Helpline · ASAM Criteria
